Frequently Asked Questions

How long will it take for my order to arrive?

When you order from Claire & Margaret, delivery may work a little differently than what you’re used to. Since our products are shipped directly from our suppliers, we’re able to save on storage and transportation costs. This allows us to keep our prices competitive.

Our average delivery time is 7–10 business days (Monday through Friday, excluding holidays).

What should I do if I haven’t received my order?

Due to high demand for our products, your order may occasionally arrive later than expected. We appreciate your patience and understanding.

If the expected delivery time has passed and you still haven’t received your order, please contact us at support@claireandmargaret.com. Our team will look into the status of your package and assist you.

I want to exchange or return my order. How do I do this?

To return a product, please contact our customer service team at support@claireandmargaret.com.

Please include your full name, order number (for example, #0000), which can be found in your confirmation email, and the reason for your return.

We will then provide you with the return instructions and confirm your return request. Once confirmed, you can send the product using a shipping carrier of your choice.

How much does it cost to return an item?

Return shipping costs are the responsibility of the customer. The exact cost depends on the shipping carrier you choose. Please check your carrier’s website for current shipping rates.

What are the requirements for returning a product?

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

• The return period must not have expired.
• The product must be in its original packaging with all tags attached.
• The product must be unused and in its original condition.

What payment methods do you accept?

We accept various secure payment methods, including credit cards and other payment options displayed at checkout.

All transactions are processed through secure and trusted payment systems to help keep your payment information protected.

What should I do if I haven’t received an order confirmation?

If you haven’t received an order confirmation, please contact us at support@claireandmargaret.com with your full name and the email address used to place your order.

We’ll be happy to help you locate your order.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at support@claireandmargaret.com.

Please include your full name and order number (for example, #0000) from your confirmation email. You may also include the reason for cancellation if you’d like.